Good evening [REDACTED],
Just reaching out to ensure that you have received my previous email communications regarding your overdue invoice. Unfortunately, we have yet to receive your outstanding balance of [REDACTED] which was due [REDACTED]. We have loved working with you and hope we can continue our professional relationship with your company.
Due to having not received the outstanding amount, we are wondering whether it is your intention to discontinue the project? If so, we’re sorry to say that we are unable to refund your initial deposit of [REDACTED]. We hope that you can understand.
Alternatively, if you are still seeking to continue the project, we would love to hear back from you. Once we have received the outstanding balance of [REDACTED], we will get working on [REDACTED] straight away.
Because we have not heard from you since [REDACTED], we are happy to provide you with one week to respond to our message, out of professional courtesy. If we do not hear from you by [REDACTED], we will regard your project as being terminated.
Again, it has been a pleasure working with you so far. It is completely understandable if your circumstances and/or priorities have changed so you are no longer in need of our services. However, please continue to keep us in mind for the future!